Support Center

How to find the iPhone App Crash Logs

Last Updated: May 09, 2013 02:44PM PDT

While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions to find a crash log for Couple on Mac and Windows.
 

1. Sync with iTunes

 

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
 

2. Retrieve the Crash Log

 

Mac Users:
 

  1. Open Finder (found in the Dock)
  2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
  3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
  4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
  5. You will see at least one item starting with 'Juliet'. Copy any that you find to your Desktop.
  6. Attach the file(s) to your reply, or send them to support [at] tenthbit [dot] com.

 

Windows Vista/7 Users:
 

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
  2. Enter %appdata%, and press enter
  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
  4. You will see at least one item starting with 'Juliet'. Copy any that you find to your Desktop.
  5. Attach the file(s) to your reply, or send them to support [at] tenthbit [dot] com.

 

Windows XP Users:
 

  1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
  3. You will see at least one item starting with 'Juliet'. Copy any that you find to your Desktop.
  4. Attach the file(s) to your reply, or send them to support [at] tenthbit [dot] com.
 

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