1. What happens to my content when I unpair from my partner?
We understand that relationships have ups and downs, and sometimes people even break up for short periods of time. When you unpair from your partner, your content is preserved so that if you rekindle your relationship in the future, you’ll still have all those memories available.
However, we also believe that you should be in control of your content. If you want to request that we permanently delete your content, just email us at support@trypair.com.
2. Are photos taken inside of Couple private? Where do they go?
All of the things you share with your partner in Couple stay in the app. Couple has its own photo album, so you can keep the photos that you and your partner take private. If you want to save content out of the app to use elsewhere, you can tap and hold an image for the option to save to your photo album.
3. Can you pair with more than one person at a time?
No, Couple only allows you to be connected to one person at a time. Our goal is to create very personal connections between two people. If you would like to pair with another person, you must first unpair with your current partner in the Settings menu.
4. FaceTime isn’t working, what’s going on?
FaceTime is associated with the specific email you set up with Apple. If you signed up for Couple with a different email, the FaceTime button will not work. You must make sure you associate the email you used to sign up for Couple with your FaceTime account.
To do this, go to Couple's Settings > Profile Settings, and change FaceTime address there.
To do this, go to Couple's Settings > Profile Settings, and change FaceTime address there.
5. I can’t find Thumbkiss, Live Sketch, or how to share my location! Where are these actions?
The action bar that appears when you tap the plus button in the bottom left can actually slide to the right. Swipe the bar to the left, and you will see the additional actions.
6. How do I reset my password?
If you update to the latest version, there is an option to reset your password on the Login screen.
Tap on "Forgot password? Tap here", where you can enter your email. We will then send you instructions to reset your password.
7. I have an Android phone, and my partner is using an iPhone. Can we use Couple?
Yes! We have released an Android version for Couple, and it can be found in Google Play. However, we do not support all Android devices - if you are having difficulty downloading Couple, it is most likely due to it not being compatible, at least for the time being.