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Bugs? lots of them.....It used to work well :(

A Mar 28, 2012 06:43AM PDT

I have a few questions...I used to get notifications, and now I don't.
Says my partner is online, when he isn't...Doesn't always lock when it minimizes, it used to, and I liked that.

Is there a limit to how many tasks in the shared todo list? We can't add anything else. Speaking of tasks..as of this morning they are all gone :(

Adding reminders and more dates would be handy.

Love love this app when it works well! I don't want to have to delete it.

Up 2 rated Down
Anton Krutiansky Mar 28, 2012 05:29PM PDT TenthBit Inc Agent
Hey Anne,

To be honest, we have seen an overwhelming response and the number of users just exploded overnight beyond anything we expected, so our systems are reaching the limits of what they can handle. This is the source of most of the issues. We are woking hard to improve the service and make sure everything runs smoothly and fast. In addition, with a big number of users we caught some bugs on the app and have gotten great ideas on how to improve the app. We will make sure to update often with fixes and updates. Hang in there with us, we have been out in the app store for less than a week, so naturally there will be issues that haven't caught yet, but we are committed for the long run to make this app the best thing for you and your partner to use when you wanna hang out and share stuff at a distance.

As for the todo list, is it possible that your partner deleted the items? the list is shared. Try restarting the app. We will make sure to take a look on our side and make sure to fix any issues with the todo list. let us know if you find any other issue, we will fix anything you guys find, as fast as we possible.

Hope that helps, sorry for the troubles.

Pair team
Up 2 rated Down
A Mar 29, 2012 11:32AM PDT
Thank you! I understand, looking forward to the updates :)

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