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Unpair and Pair again

Kevin May 18, 2012 02:28AM PDT

HI!!

me and my girlfriend had problems with Pair, so we unpair and delete Pair and download it again. But somehow after pair up again there is a blank white screen and the App is i think try to download the moments, but it crashed everytime.

Up 2 rated Down
Jinny May 22, 2012 12:13PM PDT TenthBit Inc Agent
Hi Kevin,

Which versions of Pair are you and your girlfriend running - iOS or Android? Thanks!
Up -1 rated Down
Philip May 22, 2012 08:18PM PDT
Dear Sir,

I've also got this issue, too.

Yesterday, I just push the home button and launch other app.
when I tried to press Pair and wanna back to the chat.
It just log-out and stay in the wait for log-in page.
When i trying to enter correct pwd, it just response with "Auth failed".
and I re-tried an in-correct pwd, it response with "Incorrect pwd".
I just want to make sure what I enter is correct or not.

Then I tried to remove app, re-install again, re-enter again.
it keeps response "Auth failed".

Today monring , I tried agin. and login succesfully.
But Pair keeps in "blank screen", after a while of waiting.
it automatically crashed. [ this is not the first time with the recently new version update]

I've tried 2~3 hrs. btw, both device are iPhone 4s with iOS 5.0.1.
Plz give us some advice.

Great great thx for ur hard try to let us enjoy the great app.

BR.
Up -2 rated Down
Philip May 22, 2012 10:57PM PDT
software information are as follow

release note: 2012/05/14 [my birth]
version: 1.1.0
size: 6 MB

BR,
Up 2 rated Down
Kevin May 25, 2012 07:12AM PDT
Sorry for the late reply!!

we use iOS
Up 0 rated Down
Jinny Jun 20, 2012 03:54PM PDT TenthBit Inc Agent
Hi Kevin and Philip,

We're sorry - there have been some issues we are working very hard to fix. Some should be fixed by now, and the rest should hopefully be solved with the next update. Should you experience problems in the future, please email us at support@trypair.com and we'll help you personally! Thanks.

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