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This app working for 3G only?

Yoshi79 May 22, 2012 08:08PM PDT

Hello,

Seems that the pair app is connecting two users when they are both over 3G.
When one is online via wifi, the other user appears offline. Similarly, the user on the other end also sees the other as offline so the app is rendered useless.

Already tried unpairing and logging off completely and even unistalling. But to no avail.

Will there be a fix for this?

Thanks! Otherwise, a great concept for an app...

Up 2 rated Down
Jinny May 29, 2012 10:42AM PDT TenthBit Inc Agent
Hi there,

Which version are you running, Android or iOS? Please let us know! Thanks.
Up 0 rated Down
Yoshi79 May 30, 2012 11:25PM PDT
Thanks for the response!

One user is on IOS 5.1.1 and the other on Android ICS.

Also, we had noticed that when the IOS DOES get connected with the Android device over WIFI, messages and media sent over across wifi can't be received on the droid without the app version crashing. The iPhone version, however, can send/receive messages and media over wifi fine without crashing.

Haven't tried when both devices are on wifi yet...
But we did try when both devices are using 3G and the app works fine...
Up 1 rated Down
Brandon Jun 05, 2012 08:28PM PDT
I'm having a similar problem on two Galaxy S2 Epic Touch 4Gs running Android 2.3.6. GF and I were not able to see each other's invites when we were both on wifi, but when I turned wifi off they went through fine. Pretty big issue for sharing large media files... :/
Up 2 rated Down
Jinny Jul 04, 2012 05:48PM PDT TenthBit Inc Agent
Hi guys,

We're sorry for the late reply! The new updates should clear these problems up. If you're still experiencing these issues after updating, please shoot us an email to support@trypair.com. Thanks!

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