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Out of Memory crash after reinstall

Karl Jun 19, 2012 07:13AM PDT

After reinstalling the app (I had to reset my iPhone without a backup for unrelated reasons):
- The app will login fine
- Show my partner's status ("online") fine
- I can send messages. They never show up on my end, but my partner receives them. I receive push notifications for messages my partner sends, but they never load in the app.
- After about 60 seconds of the app trying to load in the chatlog history, it crashes with a LowMemory crash log.

This makes the app unusable right now, and we've had to revert to iMessages :(
This is on an iPhone 4S, not jailbroken or anything like that. Happens after a clean reboot of the device too.

Console log (from Xcode organizer):

Jun 19 16:59:52 Aberration Juliet[13028] [Warning]: experiment cartoon_intro: 0
Jun 19 16:59:52 Aberration Juliet[13028] [Warning]: experiment cartoon_touch_first: 0
Jun 19 16:59:52 Aberration Juliet[13028] [Warning]: Application tried to push a nil view controller on target [JURootViewController: 0x464e80].
Jun 19 16:59:55 Aberration Juliet[13028] [Warning]: time offset: -5.118417
Jun 19 17:01:01 Aberration MobileMail[13003] [Warning]: Received memory warning.
Jun 19 17:01:02 Aberration MobilePhone[13004] [Warning]: Received memory warning.
Jun 19 17:01:10 Aberration com.apple.launchd[1] (UIKitApplication:com.apple.mobilemail[0xbc7c][13003]) [Notice]: (UIKitApplication:com.apple.mobilemail[0xbc7c]) Exited: Killed: 9
Jun 19 17:01:10 Aberration com.apple.launchd[1] (UIKitApplication:com.apple.mobilephone[0x1a2b][13004]) [Notice]: (UIKitApplication:com.apple.mobilephone[0x1a2b]) Exited: Killed: 9
Jun 19 17:01:10 Aberration SpringBoard[11500] [Warning]: Memory level is not normal. Pending auto-relaunch of 'com.apple.mobilemail' until it is.
Jun 19 17:01:10 Aberration SpringBoard[11500] [Warning]: Memory level is not normal. Pending auto-relaunch of 'com.apple.mobilephone' until it is.
Jun 19 17:01:11 Aberration ReportCrash[13033] [Notice]: Saved crashreport to /Library/Logs/CrashReporter/LowMemory-2012-06-19-170111.plist using uid: 0 gid: 0, synthetic_euid: 0 egid: 0
Jun 19 17:01:14 Aberration SpringBoard[11500] [Warning]: Received memory warning.
Jun 19 17:01:14 Aberration com.apple.launchd[1] (UIKitApplication:com.tenthbit.Juliet[0x1f0b][13028]) [Notice]: (UIKitApplication:com.tenthbit.Juliet[0x1f0b]) Exited: Killed: 9
Jun 19 17:01:14 Aberration backboardd[50] [Warning]: Application 'UIKitApplication:com.tenthbit.Juliet[0x1f0b]' exited abnormally with signal 9: Killed: 9

Up 4 rated Down
Karl Jun 19, 2012 07:21AM PDT
I just tried this on the 3rd gen iPad (which has 1 GB RAM, twice as much as the 4S), and it happens there too. There's some really pathological memory usage situation going on here.
Up -2 rated Down
Jinny Jun 21, 2012 11:58AM PDT TenthBit Inc Agent
Hi guys,

Thanks for letting us know about this issue. It's a huge problem, and one that we feel the next update (slated to be released from the App Store next week) will fix this problem entirely. If not, please email us at support@trypair.com. Thanks for your patience!

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