Support Center

Frequently Asked Questions

  • Can't share music status

    I can't see the music status of my girlfriend listening to, and so she does. We have the recent version, thou...

    1 Agent Answer 0 Community Answers Feb 01, 2013 02:57AM PST
  • Scrolling

    I'm not sure if it's a bug but it's annoying the hell out of me that when I'm reading messages that I have to ...

    1 Agent Answer 0 Community Answers Jan 30, 2013 06:02AM PST
  • Notifications don't push until I reopen Pair

    Hi guys, I love using pair and it's a huge help but I'm having a bit of an issue. Every so often I'll stop ge...

    1 Agent Answer 0 Community Answers Jan 22, 2013 02:44AM PST
  • The app shut down after uploading gif

    I'm a Korean user of this app. I installed your app on my cell phone(Galaxy S3, 3G model), and liked with my ...

    1 Agent Answer 0 Community Answers Jan 22, 2013 12:27AM PST
  • Is the timeline live?

    If you delete a message on the timeline before your partner sees it, will the notification still pop up on her...

    1 Agent Answer 2 Community Answers Jan 20, 2013 12:39PM PST
  • Pair in SD Card

    When I move Pair to SD card, the media files not get transfered from internal memory, in that way all the medi...

    1 Agent Answer 0 Community Answers Jan 19, 2013 05:06PM PST
  • Missing Dates

    After the latest version update for droid 2.3.6 (droid charge) all of our dates have been removed from my app....

    1 Agent Answer 0 Community Answers Jan 17, 2013 11:03PM PST
  • Wishlist

    Love the App! here are some ideas that came to mind, that I'd like to see: 1. To be able to save/export au...

    2 Agent Answers 1 Community Answer Jan 16, 2013 08:26AM PST
  • "Enter your security code to unlock Pair"

    I forgot my security code :( How can I reset it? I'm updated to the latest version as of today. Every time ...

    1 Agent Answer 1 Community Answer Jan 03, 2013 09:25PM PST
  • Lost Content

    after your recent update my Gf's and my timeline dates moments and everything disappeared. we had to unpair an...

    1 Agent Answer 0 Community Answers Jan 02, 2013 01:12AM PST
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