Support Center

Frequently Asked Questions

  • Map location always puts me at 0 deg latitude/longitude

    Hi there, Whenever I try to send a location the map always puts me smack in the middle of the ocean at 0/0 ...

    1 Agent Answer 0 Community Answers Sep 09, 2012 07:52AM PDT
  • Online Status - shows offline always

    We just installed pair, but it always shows us both to be offline to each other. We can post, and see what we ...

    1 Agent Answer 0 Community Answers Sep 08, 2012 02:22PM PDT
  • HTC Explorer

    I was wondering if you know if or when Pair will be compatible with the HTC Explorer?

    1 Agent Answer 0 Community Answers Sep 08, 2012 04:45AM PDT
  • In-app camera issue

    Yesterday, I was trying to send my partner a photo from in the app. I clicked on the take photo button, and th...

    1 Agent Answer 78 Community Answers Sep 06, 2012 05:24PM PDT
  • Missing messages after delete/reinstall

    Thanks for a great app, first and foremost! My partner was having login problems, so based previous answers...

    1 Agent Answer 0 Community Answers Sep 05, 2012 09:28AM PDT
  • Login

    I'm having trouble logging in. When i put my password it say's, "Failed to authenticate user". What can i do t...

    1 Agent Answer 0 Community Answers Sep 04, 2012 04:46PM PDT
  • Pair App

    My pair app doesn't open and just freezes on the chat screen without any of the former chat loading. I've trie...

    1 Agent Answer 0 Community Answers Aug 31, 2012 10:59PM PDT
  • security code

    Just wondering why it seems I am not always prompted for the security code. Most of the time I am when I have...

    1 Agent Answer 0 Community Answers Aug 31, 2012 06:26PM PDT
  • access from computer?

    If your partner does not have a smart phone can they access pair from a computer?

    1 Agent Answer 0 Community Answers Aug 30, 2012 04:51PM PDT
  • thumbkisses?

    Hi, Just started using pair with my boyfriend but for some reason, the thumbkiss mode is not working. Any sol...

    1 Agent Answer 0 Community Answers Aug 30, 2012 04:21AM PDT
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